The first step for customers is to discover and catalog all of the software and workloads they are
running on Windows Server 2003/R2. Many customers will not know what they currently have
running on Windows Server 2003/R2. A thorough discovery process is essential because customers
cannot address the problem if they do not know what the problem is.
There are several self-service tools that can help with the discovery process. For example, the
Microsoft Assessment and Planning (MAP) Toolkit (http://technet.microsoft.com/enus/
library/bb977556.aspx) is a free downloadable tool that provides customers with a secure,
agentless, and network-wide inventory. It can scale from small businesses to large enterprises.
Customers can use the MAP Toolkit to collect and organize system-wide information from a single,
Third-party discovery products are also available for purchase, including Dell ChangeBASE and
Lakeside Software SysTrack. System integrators also offer services for the discovery phase.
Microsoft Services offers JumpStart for Windows Server 2003, and other Microsoft partner service
providers have similar offerings.